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FAQ

Here are the most frequent questions we are asked about wood and laminate floors and carpets, and their installation, which we hope you will find informative:

Frequently Asked Questions

Wood & Laminate Floors

Yes. There are many sound reducing underlays on the market which can be incorporated into the installation. These will offer a sound reduction of between 10 to 43 decibels.

Most manufacturers’ guarantees would be invalid if new underlay is not used.

Yes, but in most cases for wood it must be an engineered product, and you must use an appropriate underlay specifically designed for the purpose.

This would be due to excessive moisture. If you are using a mop to clean your floor ensure it is well wrung out before you start.

All wooden floors must be laid with room for expansion. There are various ways of concealing the expansion gap and we can happily show you all the various options.

Unless great care is taken with a wooden floor it is very likely to scratch. If you have a ‘shoes-off’ policy in your house this would reduce the likelihood of scratches, as will a strong doormat to catch loose grit at the entrance. In the case of laminates, they are highly scratch resistant.

Most wooden floors are more or less maintenance free but you should always follow the manufacturers recommended guidelines for maintaining your floor.

Carpets

‘Tracking’, as it is known, may occur in high traffic areas, and will depend on the type of carpet you select. Carpets that are denser are less likely to track. To reduce the likelihood of this occurring it is recommended that carpets are vacuumed twice a week to lift the pile, and we also recommend that you have your carpet professionally cleaned at least once a year.

The average life span is 7 years although there are a lot of new carpets on the market that give a 10 year guarantee.

Depending on the type of carpet being installed either plywood or hardboard can be applied to the floorboards prior to your new carpet being fitted.

Yes, you can but low tog underlays must be used which will allow the heat to penetrate through to your room.

There are specialist underlays available that reduce this type of noise and we would be happy to provide advice to you if this is a concern.

Most manufacturers’ guarantees would be invalid if new underlay is not used.

What our clients say...

Simon Miller

Horizontal Matters is led by Stuart Gaylor, an experienced floor specialist. I have known Stuart for what must be 10 years. He will offer you a great choice in flooring, a very good fitting service, all with grace. My practice has recommended Stuart and his team for years, and will keep doing so. If you are thinking of a new …

Raj Bhatt | Property Associates

I just wanted to thank you for providing a high-quality service with complete professionalism in our recently completed development in Finchley. You followed up on my referral immediately and came on-site within a week and then provided a competitive quote within a few days. We scheduled a time to fit and you arrived promptly to complete the job. I was …

JP & AH | Block 100 RTM Ltd.

Dear Stuart On behalf of the management company and leaseholders we wish to thank you and your fitting team for the recent replacement of the lino in the common parts of the building including the stairwell. We were delighted with the way you managed the project from start to finish. Your quotation was clear and good value, you wrote to …

Neil Freeman

Stuart and Jenny fitted hallway, stairs and landings carpet. Could not be more pleased with the result. They are also extremely pleasant and professional people to deal with. Highly recommended.

Raphael Phillips

I have used horizontal matters on a number of occasions. Stuart and his team are fantastic. Very reasonably priced for the high-quality service and products that we received. I would have no hesitation in recommending them. Thank you so much for all your hard work.

S. A.

Dear Stuart I wanted to write and thank you for the excellent job you did supplying and fitting the carpets for my new house. Choosing the carpet was made very easy by you and your knowledge, explaining to me which carpets I could have that best suited the house, my budget and other requirements. I was impressed by the selection …

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