Testimonials

Here you can read what our customers and clients have said about our work:

Raj Bhatt | Property Associates

I just wanted to thank you for providing a high-quality service with complete professionalism in our recently completed development in Finchley. You followed up on my referral immediately and came on-site within a week and then provided a competitive quote within a few days. We scheduled a time to fit and you arrived promptly to complete the job. I was very impressed with your service and the quality of finish. I have no hesitation in recommending your services to my friends and family and will almost certainly consider using your services for future projects.

JP & AH | Block 100 RTM Ltd.

Dear Stuart On behalf of the management company and leaseholders we wish to thank you and your fitting team for the recent replacement of the lino in the common parts of the building including the stairwell. We were delighted with the way you managed the project from start to finish. Your quotation was clear and good value, you wrote to all flats prior to the works being carried out and ensured appropriate signage was in place whilst the works were being undertaken. We were very pleased that although the works covered a single access route and stairway there was no unnecessary disruption to the building’s occupants. We will be happy to recommend Horizontal Matters for all flooring needs.

BN

Dear Stuart I am writing to thank you for the excellent service you provided when we needed new carpets and needed to refurbish wooden floors at a rental property. You provided a wide selection of modern-looking cost-effective carpets for us to choose from, and you fitted them expertly at a time convenient to us. The carpets look exactly right for the property. You sanded and polished the floors in the through lounge and in the hall, without making any mess at all, and they really do look as good as new. We couldn’t be happier – and so are our tenants. As you know, I recommend you whenever I get the opportunity to do so and I will always continue to do just that.

Mrs S S

Horizontal Matters provided me with first class service end to end. Stuart provided great customer service.  He visited us at our home with a wide range of samples, promptly followed by a more than reasonable quote.  Horizontal Matters were also very accommodating with arrangement of the fitting days. The carpet fitters were very professional and friendly.  Arriving on time over the course of the two days, helping to move furniture, which was over and above the given requirements.  Taking great care to maintain the integrity of our home. The finish was superb, and I would highly recommend them to anyone looking for flooring services.

S. A.

Dear Stuart I wanted to write and thank you for the excellent job you did supplying and fitting the carpets for my new house. Choosing the carpet was made very easy by you and your knowledge, explaining to me which carpets I could have that best suited the house, my budget and other requirements. I was impressed by the selection of samples that you had which allowed me to make the best choice. The carpets were fitted without any fuss and I was extremely pleased with the way they look.

Beach Body Boot Camp

Dear Stuart I would like to thank you for the fantastic floor you fitted in my studio. I needed an extremely durable one which will last a long time in the gym environment. I was going to buy this floor from a builders yard hoping to get the best quality high density floor for my money. Luckily, I asked your opinion first and you explained to me the difference between real high density and the medium density that they sell. I knew straight away that my flooring project was in expert hands, within a few days the floor was delivered to the property where I have conducted the ‘key test’ on it and it is technically scratch resistant. You also managed to fit it three days before Christmas I am so glad that I asked your opinion before wasting my money elsewhere. I would not hesitate in recommending your services to my friends and contacts.

M&Y Interiors

I called Stuart Gaylor to ask him a last minute favour, I needed two large properties measuring for carpet and had been let down by my usual fitter. Stuart leapt to the challenge and booked out six hours of time to do the job in the time scale needed. He went to both properties, measured meticulously and sent over a table and drawings with all the sizes within a couple of days. His prompt attention got me out of trouble and I was extremely impressed with his service. I will definitely use his services again.

Trust Property Management

Dear Stuart, Thank you for installing the door mat at Abercorn Place. This was by any measure a small job but one which has a dramatic effect on the building being bespoke with the number ‘29’ cut into it. Thank you very much for agreeing to take on this low value commission, it is typical of your willingness to assist what ever the size of the contract.

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COVID-19

We are pleased to confirm we are open for business, albeit with some restrictions in place, and following government guidelines on safe working practices. It is our policy to ensure the safety of our staff and customers. If you have a flooring enquiry please do not hesitate to contact us and we will be pleased to help.