Privacy Policy

Privacy Notice

Horizontal Matters Ltd

Horizontal Matters cares about your privacy. For this reason we collect and use your personal data only as it may be needed for us to deliver to you our services and website.

Our Privacy Notice is intended to describe how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to update or otherwise take control of your personal data that we process.

What information do we collect?

We collect information so that we can provide the best possible service to you when you use our site and services.

Your personal data may include:

  • Your name
  • Your email address
  • Your address
  • Telephone number
  • Account related information
  • Other data collected that could directly or indirectly identify you

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we use third party services such as Google Analytics and Facebook tracking pixels that collect, monitor and analyse this information.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Information Collection and Use

While using our site and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address.

In specific situations, we require your data to pursue our legitimate interests in a way which might

reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example to contact you where you have completed an online form.

We will use your information to process any enquiries and orders and we may keep your information for a reasonable period afterwards in order to comply with any contractual obligations, guarantees, etc. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service.

We will ask for your consent before adding your details to any marketing emails. You will have the option to opt out of these at any point.

Sharing with trusted third parties

We may share your personal data with trusted third-party service providers as necessary for them to

perform services on our behalf, such as processing credit card payments. We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for.

Access to your information

If you wish to see what personal information we hold, want to update your details or opt out of marketing communications please contact us.

Changes to This Privacy Notice

This Privacy Notice is effective as of 25th May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Notice at any time and you should check this Privacy Notice periodically. Your continued use of the Service after we post any modifications to the Privacy Notice on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Notice.

If we make any material changes to this Privacy Notice, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Notice, please contact us at sales@horizontalmatters.co.uk

Quick Contact

Have a question or would like to enquiry about our services? Please fill out your details below and we’ll get back to you.

COVID-19

We are pleased to confirm we are open for business, albeit with some restrictions in place, and following government guidelines on safe working practices. It is our policy to ensure the safety of our staff and customers. If you have a flooring enquiry please do not hesitate to contact us and we will be pleased to help.